Mejoramiento del Proceso de Gestión de Artes Gráficas en el “Subproceso de impresión de modelos” de la Agencia Geocuba

Authors

DOI:

https://doi.org/10.53591/easi.v1i2.1839

Keywords:

Business Process Management, Process modeling, Processes Simulation

Abstract

The paper shows a proposal to enhance the model-impression management process in a graphic art company. The authors identified some negative factors affecting variables from production to commercialization processes as the number of customers complaints, and the lack of transportation facilities and technology. Procedures and scientific techniques, like expert advice, bibliographic revision, customer survey, documentary analysis and quality management methods, were applied to improve the efficiency and quality of the impression process.

Author Biographies

Rosabal-Palma Bárbara, Universidad Central "Marta Abreu" de Las Villas. Cuba

Industrial Engineer (2015) from Granma's University. Currently, enrolled in the Master's program in Industrial Engineering, Universidad Central "Marta Abreu" de Las Villas.

Frank Medel-González, Universidad Central "Marta Abreu" de Las Villas. Cuba

Frank Medel-González graduated from Universidad Central “Marta Abreu” de las Villas. M.Sc in Environmental Informatics and a Doctoral degree in Sustainability management. Currently enrolled at the Industrial Engineering Department, Universidad Central “Marta Abreu” de las Villas. Areas of expertise: environmental management, sustainability management, process modeling.

References

Becker, J. & Kugeler, M. (Eds.) (2003). Process Management. A Guide for the Design of Business Processes, Springer. https://www.researchgate.net/publication/235720399

Shi, L, Newnes L, Culley, S, Allen B (2018). Modeling, monitoring and evaluation to support automatic engineering process management. In Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 232(1), 17-31. doi:10.1177/0954405416654101

Bizagi (2017). Bizagi Process Modeler. Guía de Usuario. https://www.academia.edu/25873037

Castro, J. O. (2019). Gestión de Procesos de Negocios (BPM) para el Proceso de Titulación en la Universidad. Revista Científica y Tecnológica UPSE, 6, 87-95. https://doi.org/10.26423/rctu.v6i1.442

Candia, L. D. (2021). Integrando los procesos de negocio con Internet de las Cosas. [disertación de licenciatura, Universidad Nacional de La Plata]. http://sedici.unlp.edu.ar

Cervantes, C., Barragán, S., Wasbrum ,W., Borbor, X., Bustos, A. (2018). Los sistemas BPM y su aplicación en los procesos internos a nivel organizacional. International Journal of Health Sciences, 6, 2372-5079. https://doi.org/10.15640/ijhs.v5n4a5

Espinosa Cruz, Y. (2020). Adopción de tecnologías de gestión de procesos de negocio: una revisión sistemática. Ingeniare. Revista chilena de ingeniería, 28, 41-55. http://dx.doi.org/10.4067/S0718-33052020000100041

Fernández Rodríguez, J. (2008). Mejoramiento del Subproceso de Ventas al Sector Masivo en la Dirección Territorial de ETECSA en Villa Clara. [disertación de Ingeniería, Universidad “Martha Abreu de las Villas”].

Maldonado, J. (2018). Gestión de procesos. https://www.academia.edu/35731747/GESTI%C3%93N_DE_PROCESOS

Pérez, Almaguer Y., García, Ávila L. & Pérez, Campdesuñer R. (2011). Procedimiento Para Mejorar El Manejo De La Información. Aplicación En El Proceso De Gestión De Restricciones Físicas Del Hotel Pernik. Observatorio de la Economía Latinoamericana, Servicios Académicos Intercontinentales SL, 159. https://ideas.repec.org/a/erv/observ/y2011i1596.html

Rodríguez Andrés, R. (2008). Mejoramiento del Proceso de Instalación de Servicios de Transmisión de Datos Brindados por la Dirección Territorial de ETECSA en Villa Clara. Universidad Central “Martha Abreu” de las Villas.

Wurm, B. (2021). Business process management and routine dynamics. Cambridge Handbook of Routine Dynamics, 513-524. https://www.cambridge.org › books

portada

Downloads

Published

2022-12-17

How to Cite

Bárbara, R.-P., & Medel-González, F. (2022). Mejoramiento del Proceso de Gestión de Artes Gráficas en el “Subproceso de impresión de modelos” de la Agencia Geocuba. EASI: Engineering and Applied Sciences in Industry, 1(2), 23–33. https://doi.org/10.53591/easi.v1i2.1839

Issue

Vol. 1 No. 2 (2022): Production and operation management: social problem solving (July-December Issue)

Section

Research articles

License

Copyright (c) 2024 Rosabal-Palma Bárbara, Frank Medel-González

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Contributions published in the EASI journal follow the open access license CC BY-NC-ND 4.0 (Creative Commons Attribution-NonCommercial-NoDerivs 4.0). This license empowers you as an author and ensures wide dissemination of your research while still protecting your rights.

For authors:

  • Authors retain copyrights without restrictions according to CC BY-NC-ND 4.0 license.
  • The journal obtains a license to publish the first original manuscript.

For readers/users:

Free access and distribution: Anyone can access, download, copy, print, and share the published article freely according to the license CC BY-NC-ND 4.0 terms.

Attribution required: If any third party use the published material, they must give credit to the creator by providing the name, article title, and journal name, ensuring the intellectual property of the author(s), and helping to build the scholarly reputation.

Non-commercial use: only noncommercial use of the published work is permitted. Noncommercial means not primarily intended for or directed towards commercial advantage or monetary compensation by any third party.

No modifications allowed: The content of the published article cannot be changed, remixed, or rebuilt upon the author’s work. This ensures the integrity and accuracy of the research findings.