Software Engineering Framework for User Experience and Interaction Mechanics in Web Based Systems: A Systematic Literature Review
DOI:
https://doi.org/10.53591/easi.V3i2.3105Keywords:
Software Engineering, User Experience (UX), Quality of Service (QoS), Education 4.0, PRISMA, Service Oriented ArchitectureAbstract
The technical implementation of Education 4.0 requires scalable software architectures capable of managing high-concurrency data flows without compromising performance. Guided by the PRISMA 2020 protocol, this Systematic Literature Review (SLR) analyzes a total corpus of 52 documents to evaluate interaction mechanics not as pedagogical tools, but as functional engineering requirements. Results from the 47 primary studies indicate that Quality of Service (QoS) parameters, specifically system stability and latency, are significant predictors of user retention, outweighing instructional design. It is concluded that the adoption of Service-Oriented Architectures (SOA) is essential to enable the modular, interoperable, and efficient integration of these mechanics within web-based platforms.
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