Diseño de un sistema de gestión de la calidad total aplicable a farmacias de la red de salud pública del Ecuador

Autores/as

  • Willy Ramón Mazacón Solano Universidad de Guayaquil
  • Walter Mariscal Santi Universidad de Guayaquil
  • William Jiménez Jiménez Universidad de Guayaquil

DOI:

https://doi.org/10.53591/rug.v133i2.1381

Palabras clave:

Buenas prácticas, control de calidad, calidad total, farmacia hospitalaria, RPIS

Resumen

Las Buenas Prácticas en un marco universal establecen al control de calidad como clave en la gestión idónea de una farmacia clínica u hospitalaria más allá de ser un medio de verificación. La administración de la calidad total de los medicamentos en el campo hospitalario involucra la colaboración del equipo integral de salud, donde el profesional farmacéutico no solo tenga una función enmarcada en ser un especialista en medicamentos, sino que además los servicios provistos por su departamento a nivel hospitalario están enraizados en el marco de la calidad total (CT). Este enfoque con base en la administración de la CT supera con creces las ocupaciones que comúnmente ejecuta el personal que en la actualidad labora en la mayor parte de hospitales a nivel nacional, por lo cual tanto los procesos nuevos como los ya existentes tienen que ajustarse a este nuevo paradigma. El presente trabajo a través de la elaboración de un manual de gestión de la calidad total aplicable a farmacias hospitalarias de la Red Pública Integral de Salud (RPIS) en el Ecuador busca proporcionar las directrices básicas para el diseño de un sistema de gestión de la CT aplicable a farmacias de Hospitales Básicos (Categoría II-4) y Hospitales Generales (Categoría II-5) del segundo nivel de atención hospitalario de la RPIS

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mer.pdf

Recuero Galve L, Martí Gil C, Martínez Valdivieso L, Sánchez Gundín J, Flor García

A BHD. QUALITY MANAGEMENT SYSTEM : ANALYSIS AND IMPROVEMENT IN

AN ONCOLOGY PHARMACY UNIT 21 th Congress of European Association of

Hospitals Pharmacists. Sescam [Internet]. 2008;21. Available from:

https://www.eahp.eu/sites/default/files/gm-013_0.pdf

Ministerio de Salud publica. Norma Para La Aplicación Del Sistema De Distribución

De Medicamentos Por Dosis Unitaria En Los Hospitales De La Red Integral De Salud.

Farmacia Hospitalaria. 2013.

L. D, F. C, D. Z, A. V, C.M. D, M. B. Developing internal/managerial inspections within

the orthopedics & traumatology wards. Osteoporos Int. 2018;

Yousef N, Yousef F. Using total quality management approach to improve patient

safety by preventing medication error incidences. BMC Health Serv Res. 2017;

MSP. Manual del Modelo de Atención Integral del Sistema Nacional de Salud Familiar

Comunitario e Intercultural (MAIS - FCI). Minist Salud publica del Ecuador. 2012;

Scott L. Medication errors: Technical Series on Safer Primary Care. World Health

Organization. 2016.

Aldhwaihi K, Umaru N, Pezzolesi C, Schifano F. A systematic review of the nature of

dispensing errors in hospital pharmacies. Integr Pharm Res Pract. 2016;

Jacobs S, Johnson S, Hassell K. Managing workplace stress in community pharmacy

organisations: lessons from a review of the wider stress management and prevention

literature. International Journal of Pharmacy Practice. 2018.

Seawright KW, Young ST. A quality definition continuum. Interfaces (Providence).

;26(3):107–13.

Ghani JA, Jamaluddin H, Rahman MNA, Deros BM. Philosophy of taguchi approach

and method in design of experiment. Vol. 6, Asian Journal of Scientific Research.

p. 27–37.

Silvestro R. Feigenbaum. 2015; Available from:

1002/9781118785317.weom100210

Tellis GJ, Johnson J. The value of quality. Mark Sci. 2007;26(6):758–73

Augustin-Jean L, Ilbert H, Saavedra-Rivano N. The Multidimensional Definition of

Quality. Geogr Indic Int Agric Trade Chall Asia. 2012;(January 2012):1–263.

Hoe LC, Mansori S. The Effects of Product Quality on Customer Satisfaction and

Loyalty: Evidence from Malaysian Engineering Industry. Int J Ind Mark. 2018;3(1):20.

Kim-Soon N. Quality Management System and Practices. Qual Manag Pract. 2012;

Pambreni Y, Khatibi A, Ferdous Azam SM, Tham J. The influence of total quality

management toward organization performance. Manag Sci Lett. 2019;9(9):1397–406.

Meftah Abusa F, Gibson P. Experiences of TQM elements on organisational

performance and future opportunities for a developing country. Int J Qual Reliab

Manag. 2013;30(9):920–41.

Upadhyai R, Jain AK, Roy H, Pant V. A Review of Healthcare Service Quality

Dimensions and their Measurement. J Health Manag. 2019;21(1):102–27.

Brasaite I, Kaunonen M, Suominen T. Healthcare professionals’ knowledge, attitudes

and skills regarding patient safety: A systematic literature review. Scand J Caring Sci.

;29(1):30–50.

Daniel BDF. “Evaluating the Quality of Medical Care”: Donabedian’s Classic Article

Years Later. The Milbank Quaterly [Internet]. 2016;94(2):237–41. Available from:

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4911723/pdf/MILQ-94-237.pdf

Piligrimiene Ž, Bučiuniene I. Different perspectives on health care quality: Is the

consensus possible? Eng Econ. 2008;1(56):104–11.

Sweta D’Cunha S. The Measurement of Service Quality in Healthcare: A Study in a

Selected Hospital. -. Int J Heal Sci Res. 2015;5(7):333–45.

Jacobi J. Farmacéuticos Clínicos: Profesionales Esenciales Del Equipo De Atención

Clínica. Rev Médica Clínica Las Condes [Internet]. 2016;27(5):578–84. Available

from: http://dx.doi.org/10.1016/j.rmclc.2016.09.004

Detoni KB, Martins M, Do G, Oliveira IV, Alves MR, Gonzáles MM, et al.

Comprehensive Medication Management Services in a Brazilian Speciality

Pharmacy : a Qualitative Assessment. Int J Pharm Pharm Sci. 2017;9(3).

Maqbool M, Dar MA, Rasool S, Mir SA. Clinical Pharmacy Practice in Health Care

System : a Review. Eur J Pharm Med Res. 2019;6(April):1–5.

De Andrés-Lázaro AM, Andreu ÒM. Contribution of clinical pharmacists to patient’s

care in the Emergency Department. Farm Hosp. 2018;42(6):217–8.

Roden DM, Xu H, Denny JC, Wilke RA. Electronic medical records as a tool in clinical

pharmacology: Opportunities and challenges. Clin Pharmacol Ther.

;91(6):1083–6.

Balasubramanian M. Total Quality Management [TQM] in the Healthcare Industry –

Challenges, Barriers and Implementation Developing a Framework for TQM

Implementation in a Healthcare Setup. Sci J Public Heal. 2016;4(4):271.

Alzoubi MM, Hayati KS, Rosliza AM, Ahmad AA, Al-Hamdan ZM. Total quality

management in the health-care context: Integrating the literature and directing future

research. Risk Manag Healthc Policy. 2019;12:167–77.

I DWV, Dora Y, Évora M. Total Quality Management and hospital nursing: an

integrative literature review. Rev Bras Enferm. 2015;68(5):660–7.

Talib F, Rahman Z. Critical success factors of TQM in service organizations: A

proposed model. Serv Mark Q. 2010;31(3):363–80.

Gupta KS, Rokade V. Importance of Quality in Health Care Sector: A Review. J Health

Manag. 2016;18(1):84–94.

Crossland L, Janamian T, Jackson CL. Key elements of high-quality practice

organisation in primary health care: A systematic review. Med J Aust.

;201(3):47–51.

Gadolin C, Andersson T. Healthcare quality improvement work: a professional

employee perspective. Int J Health Care Qual Assur. 2017;30(5):410–23.

Patange V chandra. A Study on Implementation of Total Quality Management in

Businesses. Int J Eng Sci Innov Technol. 2013;2(3):2319–5967

HALIS M, R. TWATI M, HALIS M. Total quality management implementation in the

healthcare industry: Findings from Libya. Manag Issues Healthc Syst. 2017;3(1):4–

Godwin HN, Sanborn MD. Total quality management in hospital pharmacy. Am Pharm

[Internet]. 1995;NS35(10):51–60. Available from: http://dx.doi.org/10.1016/S0160

(15)30053-2

ASPH; SANOFI AVENTIS. Pharmacist ’ s Role in Quality Improvement. 2016;

Available from: https://www.ashp.org/-/media/assets/pharmacy-practice/resource

centers/leadership/leadership-of-profession-pharmacists-role-quality-improvement

guide

JICA. Manual for Implementation of 5 S in Hospital Setting. 2015;1–153. Available

from: website: www.hsmdghs-bd.org

National Learning Consortium. Continuous Quality Improvement (CQI) Strategies to

Optimize your Practice. Heal Inf Technol Res Cent [Internet]. 2013; Available from:

https://www.healthit.gov/sites/default/files/tools/nlc_continuousqualityimprovementpri

mer.pdf

Recuero Galve L, Martí Gil C, Martínez Valdivieso L, Sánchez Gundín J, Flor García

A BHD. QUALITY MANAGEMENT SYSTEM : ANALYSIS AND IMPROVEMENT IN

AN ONCOLOGY PHARMACY UNIT 21 th Congress of European Association of

Hospitals Pharmacists. Sescam [Internet]. 2008;21. Available from:

https://www.eahp.eu/sites/default/files/gm-013_0.pdf

Publicado

2021-12-17

Cómo citar

Mazacón Solano , W. R. . ., Mariscal Santi, W. ., & Jiménez Jiménez, W. . (2021). Diseño de un sistema de gestión de la calidad total aplicable a farmacias de la red de salud pública del Ecuador. Revista Universidad De Guayaquil, 133(2), 1–8. https://doi.org/10.53591/rug.v133i2.1381

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